ZUNGOOR FASHION HOUSE: Frequently Asked Questions
Looking for the perfect outfit or a touch of Qatari elegance? ZUNGOOR is here to answer all your fashion queries! Whether you're browsing our online store or visiting our atelier in Doha, we're dedicated to making you feel confident and beautiful.
Q: What kind of products do you offer?
A: At ZUNGOOR, we cater to all your ladies' fashion needs. We have a stunning collection of ready to-wear dresses and Jalabiya, perfect for any occasion. We also offer a range of girl's dresses, luxury fabrics, and elegant accessories like shape wear, corsets, belts, shawls, and capes. And for the most special day, we design and create bespoke wedding dresses and veils.
Q: Can I get a custom-made dress or jalabiya?
A: Absolutely! We specialize in bespoke tailoring, allowing you to collaborate with our in-house designers to create a one-of-a-kind piece that reflects your personal style.
Q: How does the design process work?
A: We believe in involving you every step of the way. Whether you visit our atelier or work with us online, our designers will collaborate with you to understand your vision and ensure your complete satisfaction.
Q: Do you have an online store?
A: Yes! Shop from the comfort of your home on our user-friendly online store. We offer worldwide shipping, with a detailed measurement form to ensure a perfect fit for your bespoke creations.
Q: How long does it take to receive my order?
A: Ready-to-wear styles are shipped within the next business day. Bespoke creations take a minimum of one week from the order confirmation date.
Q: What are your shipping options?
A: We offer free local same-day delivery within Qatar. For international orders, we provide free shipping for purchases above 1000 QAR. A small delivery fee applies for orders below this amount.
Q: Can I return or exchange an item?
A: Returns and exchanges are only accepted for ready-to-wear pieces, with tags and labels intact, and in unused original condition. Specific timelines apply depending on your location. Please note that bespoke items cannot be returned or exchanged.
Q: Do you have a physical store?
A: Yes! Visit our beautiful atelier in Royal Plaza Mall, Al Sadd, Doha to browse our collections, receive personalized recommendations, or get measured for a bespoke creation.
Q: Can I book an appointment?
A: Absolutely! Booking an appointment ensures our designers and sales ladies are dedicated to you, providing a seamless and personalized experience.
Q: Do you offer any other services?
A: We go the extra mile for your convenience! We offer local home visits for trying on ready-to wear pieces, with a minimal delivery charge. Additionally, for bespoke orders, a designer and sales lady can visit your home to take your measurements and discuss your vision.
Q: How can I reach you if I have more questions?
A: We're happy to help! Our friendly customer service team is available to answer your questions via calls, WhatsApp, or email 12 hours a day, from 10:00 AM to 10:00 PM.
ZUNGOOR: Fashion that fuels your confidence.
Celebrate your unique style. feel beautiful and ready to embrace the world! Discover the perfect outfit that makes you feel beautiful and unstoppable!
